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  • Can I turn off the robots hotspot to avoid polluting my network environment?
    Yes. Keep in mind that in this case you will need to either have a wired connection to the robot, or have the robot connected to a local wireless network to access the web interface.
  • How does the robot communicate with ERP/MES/machines?
    The ER-ABILITY software allows for communication through either REST, OPC-UA or ROS.
  • Does the ER-FLEX support remote I/O?
    Yes, the ER-FLEX can interact with Wise modules by utilising the MiR's WISE I/O interface. In addition, it can interface through OPC-UA and REST API if the I/O device supports this.
  • Do you have a Fleet solution?
    Yes, the ER Connect software builds on top of the MiR Fleet and allows for data exchange between the ER-FLEX Platform and the fleet. MiR-only platforms can still be part of the fleet at the same time.
  • Does the ER-FLEX need to be connected to the internet to run?
    No, only for certain cases such as software updates and remote support.
  • What is the IP rating of the system?
    As a total system it is IP 21. The robot arm is IP 54, MiR Base 250 is IP 21 and ER-FLEX module is IP 54.
  • My gripper does not fit with the ER-FLEX camera mount, where do I get a spacer?
    You can download a 3D printable spacer from our Download Center
  • What is the battery life and charging time of the system?
    A full charge will last more than 5 hours (100%-0%) and take a little over 1 hour to recharge. We recommend running the robot between 80% and 20% charge to optimise the charging cycle giving 20 hours of operation time a day.
  • How does the arm get power?
    Everything including the arm is powered by the 48V MiR battery found inside the mobile platform.
  • Can the arm operate while the robot is docked in a charging station?
    Yes. This is actually an important detail, because it allows for the robot to be operable 24/7. By placing the charging station at a spot where the workflow dictates that the robot stays for a few minutes, the robot can charge while operating at the same time.
  • What is the front-module payload of the ER-FLEX?
    The payload of the front-module is 186kg with the UR5e configuration and 173kg with the UR10e/UR16e.
  • Is the system CE Marked?
    Yes, the base system without any tools or front-modules is CE marked. Keep in mind that it is always the job of the integrator to do a full risk assessment of the final system including tools and front-modules.
  • Can I move both the arm and base at the same time?
    No, the Ability software does not allow for simultaneous coordinated movements of the arm and the base. This could breach the safety parameters set by the individual systems.
  • Do I lose any of the functionality of the UR/MiR when using the Ability software?
    The Ability software makes it easy to use all of the basic functionalities of the UR and MiR. To use the advanced features of the two systems, UR events / MiR missions can be created in their respective interfaces which can then be triggered from the Ability software. UR events also enable support for external URCaps and UR+ products through Ability.
  • What versions of the UR and MiR software are you compatible with?
    Every new release is always tested with the latest, at the time of release, version of UR Polyscope and MiR software. To find the specific versions, refer to the Software Release Notes post in our Support Forum
  • Are software updates free?
    All updates of the base Ability software are free.
  • How is the ER-FLEX programmed?
    The ER-FLEX is programmed through the Ability web interface. The interface is block based making for an intuitive and efficient programming experience.
  • How do I get technical support?
    First line of support will always be the distributor/integrator from which you bought the robot. To engage with our technical team and community, please see our Technical Support Forum for guides and questions. If you need technical support for a robot that you bought, please log in to our Support Portal
  • Do you offer technical training?
    Yes, we do. And we strongly encourage end users, distributors and integrators to book a 2-days training session for up to 4 people (per robot). We offer two levels of training courses: CORE and SPECIALIST. Please, refer to the the course descriptions here
  • Where do I find documentation for the system?
    Please, follow this link to our Download Center
  • What is the accuracy of the vision system?
    With proper setup, the repeatability of the "Calibrate to marker" block is 1mm. Note that the repeatability is affected by several factors such as the inital camera calibration, lighting conditions and distance/orientation to the marker.
  • Can the camera read barcodes and QR codes?
    Yes, the camera can read barcodes/QR codes and Ability already has a built-in block that can be used for this. Codes need to be at least 40 mil in resolution to be read and the supported types are: EAN/UPC, Code 128, Code 39, Interleaved 2 of 5 and QR Codes.
  • How do I get more markers?
    For OEM Enabled Robotics markers, please contact your local distributor. For self printing, find printable versions of our 2 standard marker sizes: Be careful with the printing process to make sure the markers have the correct dimensions, and make sure after printing that they do not warp. The OEM ER Markers consist of a high precision print on double aluminium sheets with hard polyethylen sandwiched in between. This ensures high rigidity while an antireflective coating reduces glares. Keep in mind that you can also define your own markers in the Ability software with the size and dimensions you want. This can be very useful if our standard sizes do not fit the environment.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • Can I draw power from the robot to power external equipment such as tools, vision systems and front-modules?
    Yes. Inside the tower of the robot you will find a 48V power terminal that can be used to draw power for external systems. Everything on the robot is powered from the battery of the MiR. This battery is able to provide 10A at 48V (480 watts). On the ER-FLEX, 200 watts are allocated to the UR and 100 watts are allocated to the controller and safety systems. This leaves you with 180 watts of power for external systems. Please note that the power draw of the UR is dynamic and changes with payload/speed, this means that the UR could draw more than 200 watts when running unless a limit is set up by the user.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.


Download software documentation, robot manuals and much more in our Download Center.


Ask our robot support engineers general questions about the functionalities,  and programming of the robot in our Support Forum. 


If you already have a robot and need technical support for the robot, please reach out to our support engineers.


Then you might be looking for manuals, course material, marketing material. This you'll find in our Distributor's Center if you have the password

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